Joined: 30 Sep 2005
|Posted: Mon May 15, 2017 12:04 pm Post subject: Tech Support and Emails
|Just a friendly reminder…it is very easy for Mark and I to log in and do all the work. But when something goes wrong we have to log in every time to fix it. Anything in flight simulation requires some learning and understanding considering all the software that goes into having a simulator work like a real aircraft.
We would prefer you learn the software so you understand how it works. Do your diagnoses and report back what you have tried, tested and the results. There are many little ways to check if the FSX/P3D PC is "Connected". The TCP Client is "Connected" etc. SYSBoard Controller for SYS cards and Inputs and Outputs.
When you email, we also ask that you tell us some information as it it is getting very difficult to keep track of every customer. JetMax, which aircraft and what hardware you have. Not always able to access your Invoices or remember everyone's parts list.
Tech support has turned into a 24/7 365 day job for both of us. Sadly we don’t have that amount of time as more and more customers work on their complex set-ups.
Maybe we should outsource our tech support to India, bet everyone would love that
Vice President and Tech Support
Flightdeck Solutions (FDS)