Tech Support and Emails

This section of the Sim-A Forum is for support issues.
Only a few Clear Rules Here:
1. No Rants. Rants will be deleted and the poster contacted. All focus here is to assist in the spreading of information to better assist all Sim-A users. Most of the people helping are not paid employees.
2. Be Polite. We want all Sim-A users to experience the fantastic elements that make Sim-A what it is. Being able to communicate here will allow the info to be the focus.
3. Time. We do not have someone on the Forum 24/7 so please allow members to jump in to help when needed.
4. Most important. This is not a "Issue" forum. If you feel there is an issue then please email support@sim-Avionics.com and Mark will review that. This is a commercial product and erroneous reports do harm.

Moderators: Jetcos, MarkHastings

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Jetcos
Posts: 1274
Joined: Fri Sep 30, 2005 2:42 pm
Location: Newmarket,Ontario
Contact:

Tech Support and Emails

Post by Jetcos »

Just a friendly reminder…it is very easy for Mark and I to log in and do all the work. But when something goes wrong we have to log in every time to fix it. Anything in flight simulation requires some learning and understanding considering all the software that goes into having a simulator work like a real aircraft.

We would prefer you learn the software so you understand how it works. Do your diagnoses and report back what you have tried, tested and the results. There are many little ways to check if the FSX/P3D PC is "Connected". The TCP Client is "Connected" etc. SYSBoard Controller for SYS cards and Inputs and Outputs.

When you email, we also ask that you tell us some information as it it is getting very difficult to keep track of every customer. JetMax, which aircraft and what hardware you have. Not always able to access your Invoices or remember everyone's parts list.

Tech support has turned into a 24/7 365 day job for both of us. Sadly we don’t have that amount of time as more and more customers work on their complex set-ups.

Maybe we should outsource our tech support to India, bet everyone would love that :-)
Steve Cos
Vice President and Tech Support
Flightdeck Solutions (FDS)

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